Patient Experience in Virtual Visits Hinges on Technology and the Patient-Clinician Relationship: A Large Survey Study With Open-ended Questions

• Autori principali: Susannah Rose (Autore), Heather McKee Hurwitz (Autore), Mary Beth Mercer (Autore), Sabahat Hizlan (Autore), Kari Gali (Autore), Pei-Chun Yu (Autore), Caroline Franke (Autore), Kathryn Martinez (Autore), Matthew Stanton (Autore), Matthew Faiman (Autore), Peter Rasmussen (Autore), Adrienne Boissy (Autore)
• Natura: Libro
• Pubblicazione: JMIR Publications, 2021-06-01T00:00:00Z.
• Soggetti: article
• Accesso online: Connect to this object online.

BackgroundPatient satisfaction with in-person medical visits includes patient-clinician engagement. However, communication, empathy, and other relationship-centered care measures in virtual visits have not been adequately investigated. ObjectiveThis study aims to comprehensively consider patient exp...