Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL
Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...
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| Main Authors: | , , , , |
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| Format: | Book |
| Published: |
International School for Social and Business Studies,
2022-01-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |