Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL

• Prif Awduron: Justus Tillmann Holler (Awdur), Jochen Hagen (Awdur), Michael Reimpell (Awdur), Malte Schroller (Awdur), Marius Schlage (Awdur)
• Fformat: Llyfr
• Cyhoeddwyd: International School for Social and Business Studies, 2022-01-01T00:00:00Z.
• Pynciau: article
• Mynediad Ar-lein: Connect to this object online.

Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...