Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL

• 主要な著者: Justus Tillmann Holler (著者), Jochen Hagen (著者), Michael Reimpell (著者), Malte Schroller (著者), Marius Schlage (著者)
• フォーマット: 図書
• 出版事項: International School for Social and Business Studies, 2022-01-01T00:00:00Z.
• 主題: article
• オンライン･アクセス: Connect to this object online.

Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...