Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL

Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...

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主要な著者: Justus Tillmann Holler (著者), Jochen Hagen (著者), Michael Reimpell (著者), Malte Schroller (著者), Marius Schlage (著者)
フォーマット: 図書
出版事項: International School for Social and Business Studies, 2022-01-01T00:00:00Z.
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3rd Floor Main Library

予約・返却請求 3rd Floor Main Library
請求記号: A1234.567
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