Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL

Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...

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Wedi'i Gadw mewn:
Manylion Llyfryddiaeth
Prif Awduron: Justus Tillmann Holler (Awdur), Jochen Hagen (Awdur), Michael Reimpell (Awdur), Malte Schroller (Awdur), Marius Schlage (Awdur)
Fformat: Llyfr
Cyhoeddwyd: International School for Social and Business Studies, 2022-01-01T00:00:00Z.
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3rd Floor Main Library

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Rhif Galw: A1234.567
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