Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL

• Hauptverfasser: Justus Tillmann Holler (Verfasst von), Jochen Hagen (Verfasst von), Michael Reimpell (Verfasst von), Malte Schroller (Verfasst von), Marius Schlage (Verfasst von)
• Format: Buch
• Veröffentlicht: International School for Social and Business Studies, 2022-01-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

Purpose: Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which...