Enhancing patient experience by training local trainers in fundamental communication skills

• Main Authors: Calvin Chou (Author), Laura Cooley (Author), Ellen Pearlman (Author), Maysel White (Author)
• Format: Book
• Published: The Beryl Institute, 2014-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Medical centers have a vested interest in improving patient experience through enhancing communication skills. The American Academy on Communication in Healthcare has helped institutions across the country establish internal expertise through delivering train-the-trainer programs. The phases of the...