A knowledge-based expert system for campus helpdesk request processing

Help desks play a crucial function in the information technology department by acting as the main point of solution to customers’ issues. The speed and efficiency of agent-centric help desks are diminished by the inability of a help desk agents to share their knowledge when they leave and the inabil...

Full description

Saved in:
Bibliographic Details
Main Authors: Margaret DOSUNMU (Author), Femi Ayo (Author), Lukman OGUNDELE (Author), Abass TAIWO (Author), Timothy OLATAYO (Author)
Format: Book
Published: College of Education for Pure Sciences, 2024-06-01T00:00:00Z.
Subjects:
Online Access:Connect to this object online.
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

Connect to this object online.

3rd Floor Main Library

Holdings details from 3rd Floor Main Library
Call Number: A1234.567
Copy 1 Available