A knowledge-based expert system for campus helpdesk request processing

• Main Authors: Margaret DOSUNMU (Author), Femi Ayo (Author), Lukman OGUNDELE (Author), Abass TAIWO (Author), Timothy OLATAYO (Author)
• Format: Book
• Published: College of Education for Pure Sciences, 2024-06-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Help desks play a crucial function in the information technology department by acting as the main point of solution to customers’ issues. The speed and efficiency of agent-centric help desks are diminished by the inability of a help desk agents to share their knowledge when they leave and the inabil...