A knowledge-based expert system for campus helpdesk request processing

• Hauptverfasser: Margaret DOSUNMU (Verfasst von), Femi Ayo (Verfasst von), Lukman OGUNDELE (Verfasst von), Abass TAIWO (Verfasst von), Timothy OLATAYO (Verfasst von)
• Format: Buch
• Veröffentlicht: College of Education for Pure Sciences, 2024-06-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

Help desks play a crucial function in the information technology department by acting as the main point of solution to customers’ issues. The speed and efficiency of agent-centric help desks are diminished by the inability of a help desk agents to share their knowledge when they leave and the inabil...