Phone triage nurses' assessment of respiratory tract infections - the tightrope walk between gatekeeping and service providing. A qualitative study

• Hoofdauteurs: Bent Håkan Lindberg (Auteur), Ingrid Keilegavlen Rebnord (Auteur), Sigurd Høye (Auteur)
• Formaat: Boek
• Gepubliceerd in: Taylor & Francis Group, 2021-04-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

Background Phone nurses triage callers to Norwegian out-of-hours cooperatives to estimate the appropriate urgency and level of care for the caller. Many callers with mild symptoms of respiratory tract infections receive a doctor's consultation, which may lead to busy sessions and in turn impair...