Phone triage nurses' assessment of respiratory tract infections - the tightrope walk between gatekeeping and service providing. A qualitative study

• Main Authors: Bent Håkan Lindberg (Author), Ingrid Keilegavlen Rebnord (Author), Sigurd Høye (Author)
• 格式: 圖書
• 出版: Taylor & Francis Group, 2021-04-01T00:00:00Z.
• 主題: article
• 在線閱讀: Connect to this object online.

Background Phone nurses triage callers to Norwegian out-of-hours cooperatives to estimate the appropriate urgency and level of care for the caller. Many callers with mild symptoms of respiratory tract infections receive a doctor's consultation, which may lead to busy sessions and in turn impair...