Quality of perinatal care services from the user's perspective: a Dutch study applies the World Health Organization's responsiveness concept

• Main Authors: Jacoba van der Kooy (Author), Erwin Birnie (Author), Nicole B. Valentine (Author), Johanna P. de Graaf (Author), Semiha Denktas (Author), Eric A. P. Steegers (Author), Gouke J. Bonsel (Author)
• Format: Book
• Published: BMC, 2017-09-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background The concept of responsiveness was introduced by the World Health Organization (WHO) to address non-clinical aspects of service quality in an internationally comparable way. Responsiveness is defined as aspects of the way individuals are treated and the environment in which they a...