Quality of perinatal care services from the user's perspective: a Dutch study applies the World Health Organization's responsiveness concept

• Κύριοι συγγραφείς: Jacoba van der Kooy (Συγγραφέας), Erwin Birnie (Συγγραφέας), Nicole B. Valentine (Συγγραφέας), Johanna P. de Graaf (Συγγραφέας), Semiha Denktas (Συγγραφέας), Eric A. P. Steegers (Συγγραφέας), Gouke J. Bonsel (Συγγραφέας)
• Μορφή: Βιβλίο
• Έκδοση: BMC, 2017-09-01T00:00:00Z.
• Θέματα: article
• Διαθέσιμο Online: Connect to this object online.

Abstract Background The concept of responsiveness was introduced by the World Health Organization (WHO) to address non-clinical aspects of service quality in an internationally comparable way. Responsiveness is defined as aspects of the way individuals are treated and the environment in which they a...