Strategies used by nurses for conflict mediation

• Main Authors: Eduarda de Carlo Sbordoni (Author), Paola Nabeshima Madaloni (Author), Gisele Silva de Oliveria (Author), Rosana Rodrigues Figueira Fogliano (Author), Vanessa Ribeiro Neves (Author), Alexandre Pazetto Balsanelli (Author)
• Format: Book
• Published: Associação Brasileira de Enfermagem, 2020-12-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

ABSTRACT Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted...