Strategies used by nurses for conflict mediation

• Główni autorzy: Eduarda de Carlo Sbordoni (Autor), Paola Nabeshima Madaloni (Autor), Gisele Silva de Oliveria (Autor), Rosana Rodrigues Figueira Fogliano (Autor), Vanessa Ribeiro Neves (Autor), Alexandre Pazetto Balsanelli (Autor)
• Format: Książka
• Wydane: Associação Brasileira de Enfermagem, 2020-12-01T00:00:00Z.
• Hasła przedmiotowe: article
• Dostęp online: Connect to this object online.

ABSTRACT Objective: to understand what are the strategies used by nurses to mediate conflicts. Method: a qualitative and descriptive study that used oral history, carried out in the organ transplant unit of a university hospital located in the city of São Paulo, SP, Brazil. The population consisted...