Dalla misurazione dei servizi alla customer satisfaction
Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...
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| Main Author: | |
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| Format: | Electronic Book Chapter |
| Language: | Italian |
| Published: |
Firenze University Press
2004
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| Subjects: | |
| Online Access: | OAPEN Library: download the publication OAPEN Library: description of the publication |
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