Dalla misurazione dei servizi alla customer satisfaction

• প্রধান লেখক: Roberto, Ventura (auth)
• বিন্যাস: বৈদ্যুতিক গ্রন্থের অধ্যায়
• ভাষা: ইতালিয়
• প্রকাশিত: Firenze University Press 2004
• বিষয়গুলি: Library, archive & information management; IT, Internet & electronic resources in libraries; biblioteconomia; university of florence; biblioteche pubbliche; biblioteconomy; libraries; università degli studi di firenze
• অনলাইন ব্যবহার করুন: OAPEN Library: download the publication; OAPEN Library: description of the publication

Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...