Service Design Capabilities

• Yazar: Morelli, Nicola (auth)
• Diğer Yazarlar: de Götzen, Amalia (auth), Simeone, Luca (auth)
• Materyal Türü: Elektronik Kitap Bölümü
• Dil: İngilizce
• Baskı/Yayın Bilgisi: Springer Nature 2021
• Seri Bilgileri: Springer Series in Design and Innovation 10
• Konular: Research & development management; Production engineering; Service industries; Innovation/Technology Management; Manufacturing, Machines, Tools, Processes; Services; Business and Management; Machines, Tools, Processes; Industries; service design; value creation interaction; value creation infrastructure; Service System Design; innovation; Design capabilities; open access; Industrial applications of scientific research & technological innovation; Hospitality & service industries
• Online Erişim: OAPEN Library: download the publication; OAPEN Library: description of the publication

Özet

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Fiziksel Özellikler

1 electronic resource (89 p.)

ISBN

978-3-030-56282-3

Erişim

Open Access