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Analyzing structural relationships between service quality, disconfirmation, satisfaction and loyalty / Wei Mei Chin

This research aims to analyze the relationships between service quality, disconfirmation, satisfaction, and loyalty. A structured methodology combined with both models in overall evaluation (e.g. Fornall et al.) and disconfirmation(e.g. Oliver et al.) were used in order to capture the perceptions of...

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Opis bibliograficzny
1. autor:	Wei, Mei Chin (Autor)
Format:	Książka
Wydane:	Accounting Research Institute (ARI), 2010-12.
Hasła przedmiotowe:	Article PeerReviewed
Dostęp online:	Link Metadata
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

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