Customers' perception of restaurant service quality : evidence from Malaysia / Voon Boo Ho ... [et al.]

• Autores principales: Voon, Boo Ho (Autor), Kueh, Karen Meng Koon (Autor), Unggah, Lois (Autor), Chali, Raymond (Autor)
• Formato: Libro
• Publicado: Research Management Institute (RMI), 2009.
• Materias: Article; PeerReviewed
• Acceso en línea: Link Metadata

Restaurant plays a key role in attracting tourists and hence contributes significantly to a country's economy. Restaurant service quality should therefore be well managed and sustained to ensure continuous and increased patronage. In this respect, the determinants and consequences of restaurant...