Factors influencing patrons' tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

• Asıl Yazarlar: Md Rus, Mohammad Hafizi (Yazar), Zain, Razlan Adli (Yazar), Abdul Patah, Mohd Onn Rashdi (Yazar), Zainal Abidin, Izhar Hafifi (Yazar), Mohd Radzi, Salleh (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus, 2017-09.
• Konular: Article; PeerReviewed
• Online Erişim: Link Metadata

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...