Factors influencing patrons' tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]
This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...
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| Main Authors: | , , , , |
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| Format: | Book |
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Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus,
2017-09.
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A1234.567 |
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| Copy 1 | Available |