Factors influencing patrons' tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

• मुख्य लेखकों: Md Rus, Mohammad Hafizi (लेखक), Zain, Razlan Adli (लेखक), Abdul Patah, Mohd Onn Rashdi (लेखक), Zainal Abidin, Izhar Hafifi (लेखक), Mohd Radzi, Salleh (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus, 2017-09.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...