Factors influencing patrons' tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...

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Bibliographic Details
Main Authors:	Md Rus, Mohammad Hafizi (Author), Zain, Razlan Adli (Author), Abdul Patah, Mohd Onn Rashdi (Author), Zainal Abidin, Izhar Hafifi (Author), Mohd Radzi, Salleh (Author)
Format:	Book
Published:	Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus, 2017-09.
Subjects:	Article PeerReviewed
Online Access:	Link Metadata
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