Factors influencing patrons' tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

• Hoofdauteurs: Md Rus, Mohammad Hafizi (Auteur), Zain, Razlan Adli (Auteur), Abdul Patah, Mohd Onn Rashdi (Auteur), Zainal Abidin, Izhar Hafifi (Auteur), Mohd Radzi, Salleh (Auteur)
• Formaat: Boek
• Gepubliceerd in: Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus, 2017-09.
• Onderwerpen: Article; PeerReviewed
• Online toegang: Link Metadata

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...