Factors influencing patrons' tipping practice at 5-star hotels in Kuala Lumpur, Malaysia / Mohammad Hafizi Md Rus...[et al.]

• Автори: Md Rus, Mohammad Hafizi (Автор), Zain, Razlan Adli (Автор), Abdul Patah, Mohd Onn Rashdi (Автор), Zainal Abidin, Izhar Hafifi (Автор), Mohd Radzi, Salleh (Автор)
• Формат: Книга
• Опубліковано: Faculty of Hotel and Management, Universiti Teknologi MARA, Puncak Alam Campus, 2017-09.
• Предмети: Article; PeerReviewed
• Онлайн доступ: Link Metadata

This study investigates the factors influencing tipping practice in Kuala Lumpur 5-star hotels. Experienced customers of five star rated hotels were targeted in this investigation by focusing on two sub-dimensions of service component which are personal and professional dimensions. Service charges a...