Influencing factors on customer satisfaction towardsAmerican brands in the food and beverage industry inMalaysia / Nur Atiqah Rochin Demong, Abdul Kadir Othman and Salmi Bawasa.

Customer satisfaction is the ultimate aim to food and beverage F&B industry as it ascertains that satisfied customers will stay loyal and reduce the amount of complaints towards their brand of choice. The main purpose of the research is to understand the influencing factors on customer satisfact...

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Main Authors: Rochin Demong, Nur Atiqah (Author), Otman, Abdul Kadir (Author), Bawasa, Salmi (Author)
Format: Book
Published: Universiti Teknologi MARA Cawangan Selangor, 2016-12.
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