Implementation of balanced scorecard (BSC) in a Malaysian GLC: perceptions of middle managers / Hazeline Ayoup, Normah Omar and Ibrahim Kamal Abdul Rahman

• Principais autores: Ayoup, Hazeline (Autor), Omar, Normah (Autor), Abdul Rahman, Ibrahim Kamal (Autor)
• Formato: Livro
• Publicado em: Universiti Teknologi MARA Cawangan Selangor, 2012-12.
• Assuntos: Article; PeerReviewed
• Acesso em linha: Link Metadata

This paper examines the perceptions of middle managers concerning several Balanced Scorecard (BSC) implementation issues using the case study approach. Data were collected using a questionnaire which was distributed to 280 middle managers in a selected organisation. The results of the study showed t...