Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]
This study adds to the quality of service delivery by local government literature, particularly within a Malaysian context. The quality of service delivery is measured based on service delivery information provided from Kajang Municipal Council Annual Report 2006. The sample of the present study con...
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| Auteurs principaux: | , , , |
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| Format: | Livre |
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Universiti Teknologi MARA, Perlis,
2010-12.
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