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Exploratory and factor validation and psychometric properties of quality of customer service delivery by local authority / Zikri Muhammad ...[et al.]

This study adds to the quality of service delivery by local government literature, particularly within a Malaysian context. The quality of service delivery is measured based on service delivery information provided from Kajang Municipal Council Annual Report 2006. The sample of the present study con...

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Opis bibliograficzny
Główni autorzy:	Muhammad, Zikri (Autor), Rostam, Katiman (Autor), Mohd. Yusoff, Yusliza (Autor), Manaf Bohari, Abdul (Autor)
Format:	Książka
Wydane:	Universiti Teknologi MARA, Perlis, 2010-12.
Hasła przedmiotowe:	Article PeerReviewed
Dostęp online:	Link Metadata
Etykiety:	Dodaj etykietę Nie ma etykietki, Dołącz pierwszą etykiete!

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