Buchumschlag

Emotional Labour: A Case of Fast Food Employees in Klang Valley, Malaysia / Hazrina Ghazali ... [et al.]

This study aims to investigate the level of agreement on emotional labour strategies that include standard scripts, dress code and acting and the roles of socio-demographic towards emotion supervision of fast food employees. A survey questionnaire was used to underpin this study with participation o...

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Bibliographische Detailangaben
Hauptverfasser:	Ghazali, Hazrina (Verfasst von), Yap, Sing Yee (Verfasst von), Ahmad, Faridah (Verfasst von)
Format:	Buch
Veröffentlicht:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA (UiTM), Malaysia, 2015-06.
Schlagworte:	Article PeerReviewed
Online-Zugang:	Link Metadata
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