A study on the relationship between customer satisfaction towards service quality in a three-star hotels in Perlis / Nurul Labanihuda Abdull Rahman ... [et al.]
The hotel industry has the central element in contributing income for Malaysia. This study aims to examine the relationship between the service quality dimension and customer satisfaction in the three-star hotels in Perlis. The conceptual model is based on the SERVQUAL model, and the dimensions used...
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| Main Authors: | , , , |
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| Format: | Book |
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Universiti Teknologi MARA, Kedah,
2022.
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| Online Access: | Link Metadata |
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