Culture of excellence for better internal service quality in high education / Nasriman Abdul Rahman, Boo Ho Voon and Firdaus Abdullah

The institutions of higher learning are required to provide excellent service to both their internal and external customers. This is a challenge to most of the public universities. In order to achieve this, they need to know and understand the elements that contribute to this excellence. The employe...

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Autori principali: Abdul Rahman, Nasriman (Autore), Voon, Boo Ho (Autore), Abdullah, Firdaus (Autore)
Natura: Libro
Pubblicazione: Universiti Teknologi MARA, 2021-11.
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