Culture of excellence for better internal service quality in high education / Nasriman Abdul Rahman, Boo Ho Voon and Firdaus Abdullah

• मुख्य लेखकों: Abdul Rahman, Nasriman (लेखक), Voon, Boo Ho (लेखक), Abdullah, Firdaus (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA, 2021-11.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

The institutions of higher learning are required to provide excellent service to both their internal and external customers. This is a challenge to most of the public universities. In order to achieve this, they need to know and understand the elements that contribute to this excellence. The employe...