Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin

• 主要な著者: Lokman Hakim, Azlinda Hakim (著者), Mohamad Ibrahim, Hairunnisa (著者), Tang, Pauline Pei Lin (著者)
• フォーマット: 図書
• 出版事項: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA, 2022-05.
• 主題: Article; PeerReviewed
• オンライン･アクセス: Link Metadata

As self-service options have become more widespread, customers' interactions with service workers and technology have changed. Self-service technologies are increasingly valued by customers for their convenience, consistency, and control. Despite their increasing popularity, Malaysian hotels ha...