Assessing customer satisfaction towards service quality in the hospitality industry / Siti Rapidah Omar Ali ... [et al.]

• मुख्य लेखकों: Omar Ali, Siti Rapidah (लेखक), Norizan, Siti Norsuhaizam (लेखक), Mohd Said, Nur Shafini (लेखक), Mat, Khalid Amin (लेखक), Jislan, Fatanah (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Universiti Teknologi MARA, Perlis, 2021-02.
• विषय: Article; PeerReviewed
• ऑनलाइन पहुंच: Link Metadata

It is proven true that the main subjects addressed by every service industry nowadays are service quality and customer satisfaction. Hence, virtuous customers' evaluation of services is crucial for the firms. Delivering good quality service is leading to attain today's competitive environm...