Service quality in higher education in Malaysia: perception of undergraduate students in a Malaysian public university / Siti Rapidah Omar Ali ... [et al.]

Service quality can be defined as the overall impression of customers towards weakness or excellence of service provided by an organization. It is a vital element that identifies the users' satisfaction when using services whether it is as what they expected. The objective of this study is to i...

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Bibliographic Details
Main Authors: Omar Ali, Siti Rapidah (Author), Md Shariff, Nor Alesha (Author), Mohd Said, Nur Shafini (Author), Mat, Khalid Amin (Author)
Format: Book
Published: 2018.
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