Exploring students' complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

• Asıl Yazarlar: Mohd Wahid, Siti Daleela (Yazar), Aliman, Nor Khasimah (Yazar), Harudin, Syahmi (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Faculty of Business Management, 2013.
• Konular: Article; NonPeerReviewed
• Online Erişim: Link Metadata

The purpose of this study was to ascertain the relationship between students' complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instit...