Exploring students' complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman
The purpose of this study was to ascertain the relationship between students' complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instit...
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Asıl Yazarlar: | , , |
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Materyal Türü: | Kitap |
Baskı/Yayın Bilgisi: |
Faculty of Business Management,
2013.
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Konular: | |
Online Erişim: | Link Metadata |
Etiketler: |
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Internet
Link Metadata3rd Floor Main Library
Yer Numarası: |
A1234.567 |
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Kopya Bilgisi 1 | Kütüphanede |