Exploring students' complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

The purpose of this study was to ascertain the relationship between students' complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instit...

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Asıl Yazarlar: Mohd Wahid, Siti Daleela (Yazar), Aliman, Nor Khasimah (Yazar), Harudin, Syahmi (Yazar)
Materyal Türü: Kitap
Baskı/Yayın Bilgisi: Faculty of Business Management, 2013.
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