Exploring students' complaints behaviour for telecommunication industry in Malaysia / Syahmi Harudin, Siti Daleela Mohd Wahid and Nor Khasimah Aliman

• मुख्य लेखकों: Mohd Wahid, Siti Daleela (लेखक), Aliman, Nor Khasimah (लेखक), Harudin, Syahmi (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Faculty of Business Management, 2013.
• विषय: Article; NonPeerReviewed
• ऑनलाइन पहुंच: Link Metadata

The purpose of this study was to ascertain the relationship between students' complaint behaviour and defection in Malaysian telecommunication industry. Self administered questionnaires were used to collect data. A total of 366 university students from 18 Malaysian public higher learning instit...