Self-service token vending machines: are train commuters satisfied and continue to use them? / Muhammad Farhan Mohd Halim, Zurinawati Mohi and Raja Puteri Saadiah Raja Abdullah
Global acceptance of self-service technology (SST) is derived from the retail sector. SST is designed to enhance the services and is installed in many stations to reduce the waiting time when getting a train ticket. After exploratory factor analysis, five dimensions were formed: machine performance,...
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| Aineistotyyppi: | Kirja |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA,
2023-06.
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