Determinants of Customer Satisfaction in Retail Banking (at Customer Bank in Solo, Central Java)

• Hoofdauteurs: Wibowo, Agung Ari (Auteur), , Dr. Anton Agus Setyawan, S.E., M.Si (Auteur)
• Formaat: Boek
• Gepubliceerd in: 2015.
• Onderwerpen: Thesis; NonPeerReviewed
• Online toegang: Connect to this object online

Various businesses competing to seize the banking market by way of satisfying customers. So also with the banks in Solo, Central Java, will be more independent and focused to meet the needs of customers in order to achieve customer satisfaction. In this study the authors use the service quality and...