Pengaruh Service Quality Terhadap Kepuasan Pasien Rawat Jalan di Rumah Sakit Dr. Hardjolukito Yogyakarta

The Customer loyalty is absolutely necessary in this era of increasingly fierce competition, including in the health care business. Because of the absence of customer loyalty, the hospital will not grow well even be left by customers. The purpose of this study was to analyze the affect service quali...

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Detalhes bibliográficos
Main Authors: Monika, Lediana (Author), , Drs. Farid Wajdi, M.M., Ph.D (Author), , Drs. Ahmad Mardalis, SE, MBA (Author)
Formato: Livro
Publicado em: 2014.
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