Pengaruh Penerapan Total Quality Management Terhadap Kepuasan Pelanggan Pada Indomaret Sekecamatan Kartasura Tahun 2016

• Главные авторы: Citraluki, Jaeqline (Автор), , Drs. Yuli Tri Cahyono , M.M., Akt., CA (Автор)
• Формат: ‌
• Опубликовано: 2016.
• Предметы: Thesis; NonPeerReviewed
• Online-ссылка: Connect to this object online

This emperical research conducted 2016. The aim of this research is to analyse the impact application of Total Quality Management (TQM) are customer focus, obsession of quality, teamwork, andtotal employee involvement on customer satisfaction at Indomaret Kartasura Area. The population in this resea...