Pengaruh Kualitas Pelayanan Dan Infrastructure Terhadap Loyalitas Pelanggan Dengan Tingkat Kepuasan Pelanggan Sebagai Variabel Intervening Di Cuci Mobil Ronggolawe Boyolali

This study aimed to know and demonstrate empirically the effect of tangible, reliability, responsiveness, assurance, empathy, and infrastructure variables to customer satisfaction, the effect of tangible, reliability, responsiveness, assurance, empathy, and infrastructure variabels to customer loyal...

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Main Authors: Sasongko, Pamor Cokro (Author), , Dr. Anton Agus Setiawan, SE, M.Si (Author), , Drs. M. Farid Wajdi, M.M., Pd. D (Author)
Format: Book
Published: 2017.
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3rd Floor Main Library

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