OPTIMASI RANDOM FOREST TERHADAP DATA TELCO CUSTOMER CHURN MENGGUNAKAN FIREFLY ALGORITHM
Customer churn is the percentage of customers who have stopped or switched using a product/service periodically. The telecommunications industry experiences an average annual churn rate of 30-35%, and acquiring new customers is 5-10 times more expensive than retaining existing ones. Predicting churn...
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2024-01-12.
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